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Retail Technical Support / Analyst in Winnipeg at NYGÅRD

Date Posted: 1/28/2019

Job Snapshot

Job Description

Nygård International, Canada's leading fashion company that designs & markets women's fashion apparel is seeking a qualified/motivated individual to join our Retail Technical Support Team.  If your career goal is to join a leading edge, global company that will provide great opportunities for career advancement then look no further!

Key Responsibilities:

  • Delivery exceptional Customer Service
  • Support Retail Stores with IT, Operation & Technical upgrades
  • Train & coach retail associates in the usage of Point of Sale Systems and Internet Kiosks
  • Support the functional policies & procedures related to network architecture and system operations
  • Assist in specialty procurement, hardware & software projects
  • Act as escalation & emergency point of contact with respect to delivery of IT systems
  • Collect & analyze business requirements for implementations, ongoing maintenance & system enhancements
  • Review design specifications to ensure they support system requirements
  • Work with Quality Assurance specialists to produce test documents, formulate & review test cases
  • Assist in system rollouts by training users & ensuring they know how to use the system
  • Continuously devise ways to improve team operations through best practices
  • Build knowledge of industry topics & trends through internal/external training

Job Requirements

Key Qualifications:

  • 2 years experience in a Technical Support / Analyst capacity
  • Strong interpersonal & communication skills
  • Working knowledge of IT networks, software & hardware
  • Passion for delivering excellent service to end users
  • Strong attention to detail, & follow up skills
  • Self-motivated & well organized
  • Experience in reviewing technical design specifications to support the development process
  • Bilingualism an asset


Education: Technical Support Certificate and/or relate work experience

Nygård International offers a competitive compensation package and provides significant opportunities for growth and career development.  We thank all applicants for their interests but advise that only those selected for an interview will be contacted.