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Customer Service Representative in Winnipeg at NYGÅRD

Date Posted: 12/16/2018

Job Snapshot

Job Description

Nygård International, Canada’s leading fashion company that designs and markets women’s fashion apparel is seeking a qualified/motivated individual to join our NYGÅRD.com team. If your career goal is to join a leading edge, global company that will provide great opportunities for career advancement, then look no further.

Job Summary:

As an integral member of the Retail Customer Service Team, the Customer Service Representative provides the highest level of service to meet and exceed customer expectations.

Key Responsibilities:

  • Working directly with customers to ensure all inquiries such as, order status, availability, repeat orders, returns and order corrections are resolved
  • Provide real time live chat support to any customer inquiries
  • Use common sales techniques to sell stock balances to customers on an ongoing basis

Job Requirements

Key Qualifications:

  • Minimum 2 yrs. of Retail / Customer Service / Office experience    
  • Complete high school plus some post secondary training
  • Strong working knowledge of Microsoft Office i.e. Windows, Excel & Outlook
  • Attention to detail and creative problem solving ability
  • Results driven and team oriented
  • Ability to relate and communicate to all levels of staff
  • Strong written and oral communication skills
  • Ability to work under pressure and prioritize workload
  • Focus on sales efforts by studying existing customer base
  • Professional telephone manner, and ability to deal with customers tactfully and effectively in a fast paced, environment
  • Ability to find customer answers quickly and accurately while using multiple resources
  • Must be comfortable working in a highly structured, measurable target driven environment

Nygård International offers a competitive compensation package and provides significant opportunities for growth and career development.  We thank all applicants for their interests but advise that only those selected for an interview will be contacted.